Privacy Policy

At Universal Dispatchers, your privacy is our priority. We understand the importance of protecting personal information and are committed to safeguarding the data you share with us.

1. What Personal Information We Collect

We collect information when you engage with our services, including SMS communication:

• Full name
• Phone number
• Company name (if applicable)
• Load or route preferences
• Dispatch-related instructions or feedback

2. How We Use Personal Information

We use your information only for purposes directly related to our dispatching operations, including:

• Contacting you about available loads or deliveries
• Sending pickup or drop-off confirmations
• Verifying availability and location updates
• Responding to your questions or concerns
• Improving our dispatch services based on your feedback

3. Who Personal Information is Shared With

Your information is never sold or shared with any third parties, affiliates, or external marketers.

Information may be shared only with:

• Logistics or payment service providers as necessary to deliver our services, with your consent
• Law enforcement or regulators only when legally required

4. SMS Consent & Privacy

We use SMS to send you one-on-one communications related to your trucking or dispatching needs.

We do not:

• Use automation or send marketing/promotional SMS
• Share or sell SMS consent to third parties or affiliates

SMS consent is not shared with third parties. You may opt out at any time by replying "STOP" to any message.

5. Your Consent & Control

We will only collect and use your information with your consent. You may withdraw consent and request deletion or correction of your data at any time by contacting us at hello@universal-dispatchers.com.

6. Security & Data Protection

We take reasonable technical and administrative steps to protect your data from unauthorized access, loss, or misuse. Information is stored securely and accessed only by authorized team members.

7. Continuous Improvement

As part of our commitment to privacy, we regularly review our practices and update this policy as needed. We comply with all applicable privacy regulations in the United States.